Information we may collect
To open and run your account, Slots Palace may hold registration details such as your name, date of birth, email address, and the documents used to confirm your identity.
As you use the site, records of gameplay, transactions, login times, device details, and support conversations may be captured to keep the service working and secure.
Signals used to detect fraud, duplicate accounts, or suspicious payment behaviour may also be recorded to protect both you and the wider platform.
How your information is used
The main purposes are running your account, processing deposits and withdrawals, verifying identity, meeting licensing duties, and answering your requests for help.
Slots Palace may review activity to prevent abuse and to satisfy the anti-money-laundering and player-protection obligations attached to its Anjouan Gaming licence.
Promotional messages are entirely optional; you can switch them off in your settings without losing access to the core service.
Sharing and safeguards
Information may be passed to trusted payment providers, identity-verification partners, and regulators, and only to the extent each of them needs it to perform their role.
Technical and organisational measures such as encryption and access controls are applied so that your records are shielded from unauthorised access or loss.
Retention and your rights
Records are kept only for as long as the law, security needs, and the operation of the service require, after which they are removed or anonymised.
Depending on your local law, you may ask to see, correct, or erase the information Slots Palace holds about you, and we may need to confirm your identity before acting on such a request.
This document is provided for general information. Your actual rights and our obligations are ultimately governed by applicable local law, the terms of our gaming licence, and our official records.